Refund Policy

Browsing grant listings, funding information, events and general resources on MyStartupGrants is currently free. We do not charge users for simply discovering or viewing grant opportunities.

Accordingly, there is generally no refund applicable to free use of the platform.

If MyStartupGrants introduces paid services, products, subscriptions, consultations, reports, workshops or other paid offerings, the applicable price, cancellation and refund terms will be clearly communicated before purchase.

Such services may have separate refund terms based on the nature of the product or service.

If a user is accidentally charged more than once for the same paid service due to a technical or payment-processing issue, the duplicate transaction may be reviewed and refunded where applicable.

If you believe that an unauthorized transaction has been made using your payment method, please contact us as soon as possible with the relevant transaction details. We will review the matter and take appropriate action.

MyStartupGrants does not guarantee grant approval or funding. A grant application being rejected, delayed or not selected does not create a refund entitlement for any paid service unless specifically stated in the applicable service terms.

Funding decisions are made independently by the respective grant provider.

Where a user makes a payment directly to a government department, grant provider, accelerator, incubator, payment provider or other third party through an external website, that transaction is governed by the third party's own terms and refund policy.

MyStartupGrants is not responsible for refunds relating to transactions made directly with third parties.

For any paid MyStartupGrants service, refund requests should be sent to hello@mystartupgrants.com. Please include:

• Name
• Email address
• Transaction/order ID
• Date of payment
• Service purchased
• Reason for the refund request
• Supporting information, where applicable

Where a refund is approved, it will generally be processed through the original payment method, subject to applicable payment-provider timelines and applicable law.

MyStartupGrants may update this Refund Policy from time to time. The latest version will always be published on this page.